Last Updated: 30th October 2023

Welcome to The Perfect Stitches. By accessing our website and using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully before making any purchase or using our services.

About The Perfect Stitches

Welcome to The Perfect Stitches, where the art of patch-making meets an unwavering commitment to customer satisfaction. With a storied history in the clothing patch industry, we've built a reputation for being a trusted source of high-quality patches that won't break the bank.

Our Commitment to Excellence

At The Perfect Stitches, our mission is simple yet profound: to provide our customers with the highest quality patches at competitive prices. We don't just create patches; we craft pieces of art that add character, style, and personalization to your clothing and accessories.

Crafting Patches with Precision

Our dedicated team of experts is at the heart of what we do. With years of experience, each member brings a wealth of knowledge and a meticulous eye for detail to the crafting process. From concept to final product, we ensure that every patch is made with the utmost care and precision. It's not just a product; it's a labor of love.

Why Choose The Perfect Stitches

  • Uncompromising Quality: When you choose The Perfect Stitches, you're choosing top-notch quality. Our patches are built to withstand the test of time, ensuring that they remain a cherished part of your wardrobe for years to come.
  • Affordability: We understand the importance of budget-friendly options. You can count on us for competitive prices without ever compromising on the quality and craftsmanship you deserve.
  • Exceptional Service: At The Perfect Stitches, we're not just a business; we're your partner. Our commitment to exceptional customer service ensures that you have a seamless and enjoyable experience from the moment you reach out to us.
  • Attention to Detail: Our passion for precision ensures that every patch we create is a true work of art. We pay attention to the smallest details to make sure your patches are perfect in every way.
  • Custom Solutions: Looking for something unique? We offer custom patch options, allowing you to bring your vision to life. Whether you need a single patch or a bulk order, we're here to fulfill your unique requirements.

Return Policy

At The Perfect Stitches, we want you to be satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward return and exchange policy to ensure a smooth shopping experience.

Eligibility for Returns

  • You may be eligible for a return if you received a defective or incorrect item.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.

Exclusions

We do not accept returns for the following:

  • Items damaged by the customer.
  • Items returned more than 7 days after delivery.

How to Initiate a Return

To initiate a return, please follow these steps:

  • Contact our customer service team at info@theperfectstitches.com within 7 days of receiving your order. Please provide your order number and a detailed description of the issue.
  • Our customer service team will guide you through the return process and provide you with instructions for returning the item.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

Exchanges

If you wish to exchange your item for a different size or style, please follow the return instructions above and specify the replacement item you would like. We will process the exchange upon receiving the returned item.

Shipping Costs

Return shipping costs are the responsibility of the customer.

SMS and Text Messaging Terms

By providing your phone number to The Perfect Stitches, you agree to receive text messages, including promotional messages, order updates, and customer service communications.

Consent to Receive Messages

  • By submitting your phone number through our contact form or during checkout, you expressly consent to receive text messages from The Perfect Stitches.
  • Message frequency may vary depending on your interactions with our business.
  • Message and data rates may apply based on your mobile carrier's plan.

Opt-Out Instructions

  • You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from us.
  • After opting out, you will receive one final confirmation message acknowledging your request.
  • If you wish to opt back in, you may text "START" or contact our customer service team.

Help and Support

For help with text messages, reply "HELP" to any message or contact us at info@theperfectstitches.com.

Contact Us

If you have any questions or concerns about our Terms of Service, Return Policy, or need assistance with a return or exchange, please contact our customer service team at info@theperfectstitches.com.

Join The Perfect Stitches Community

Thank you for considering The Perfect Stitches as your patch provider. We're excited to serve you and help you create the perfect patches for your needs. Join our community of satisfied customers who have discovered that with The Perfect Stitches, quality, affordability, and exceptional service come together in every stitch.

At The Perfect Stitches, we're not just in the business of patches; we're in the business of making your style, your statement, and your story come to life.